FAQ's

Q: What are your candles made from?

A: All candles from Solely Soy are made from 100% soy wax. All of the wicks are a paper and cotton blend which ensures you get the cleanest burn out of your candle. Everything I use is vegan and cruelty free.

 

Q: Are your candles really homemade? 

A: Yes! Everything from blending the fragrance oils to melting and setting the wax at just the right temperature, to designing the labels and packaging is done by me. 

 

Q: Are your products eco friendly?

A: Absolutely, all products are completely vegan and cruelty free. I also deeply care for the environment so I use biodegradable packing peanuts and paper tape in all packaging and any glitter in candles is always biodegradable (it is in fact made from the film of eucalyptus trees!)

 

Q: Where are your products made?

A: I hand pour every single candle, diffuser and wax melts in my home in Gatley, Cheshire. 

 

Q: What delivery methods do you use? 

A: I offer standard shipping (free on all orders over £30) Please allow up to 7 days for your delivery as all items are made to order. If you would like your items sooner, please get in touch and I can see what I can do!

 

Q: How can I pay for my order?

A: You can pay online using the secure, encrypted payment gateway at the checkout. No details are stored and payment from all major credit and debit cards are accepted. We do also accept Paypal as an alternative payment method.

 

If your query isn't on this page and you would still like to get in touch, please contact us here or alternatively by email at hello@solelysoy.co.uk